10 Tools For Analyzing User & Customer Feedback

When gathering customer feedback, it’s important to have a toolset that can help make sense of it. There are myriad tools online, but here are 10 that we think you’ll find interesting.

UserVoice

A user feedback and product management platform that allows businesses to collect and analyze feedback from customers and prioritize product features based on user needs.

URL: https://www.uservoice.com/

Appcues

A tool that enables businesses to collect in-app feedback from users and use it to improve their product experience. Appcues offers features like surveys, NPS scoring, and user segmentation.

URL: https://www.appcues.com/

Intercom

A customer messaging platform that allows businesses to collect feedback from customers through in-app messages, chatbots, and email. Intercom also offers features for user segmentation and customer engagement.

URL: https://www.intercom.com/

Feedbackly

A multichannel feedback collection and analysis tool that allows businesses to collect feedback through various channels such as email, SMS, web, and kiosks. Feedbackly offers features like sentiment analysis, automated reports, and data visualization.

URL: https://www.feedbackly.com/

Mopinion

A feedback analytics platform that enables businesses to collect feedback from multiple channels and analyze it using sentiment analysis, text analysis, and feedback categorization.

URL: https://mopinion.com/

Survicate

A survey and feedback collection tool that allows businesses to collect feedback from customers through surveys, NPS scoring, and chatbots. Survicate offers features like real-time data analysis and integrations with popular marketing tools.

URL: https://survicate.com/

UserReport

A feedback and user research platform that allows businesses to collect feedback from users through surveys and feedback forms. UserReport also offers features like user segmentation, demographics data, and behavioral analysis.

URL: https://www.userreport.com/

Medallia

A customer experience management platform that allows businesses to collect feedback from multiple channels and analyze it using sentiment analysis, text analytics, and predictive analytics.

URL: https://www.medallia.com/

Feedbackify

A feedback collection tool that allows businesses to collect feedback from customers through surveys, feedback forms, and website widgets. Feedbackify also offers features like real-time reporting and integration with popular marketing tools.

URL: https://www.feedbackify.com/

Pulse Insights

A user feedback and research platform that enables businesses to collect feedback from users through surveys, feedback forms, and interviews. Pulse Insights offers features like sentiment analysis, demographic analysis, and user segmentation.

URL: https://www.pulseinsights.com/